Paying for a booking

Chocka Wellbeing — directly. Your payment is handled by their payment provider, and the money goes to Chocka Wellbeing, not to a middleman.

No. Payment details are entered on the payment provider's own secure checkout — this site never sees or stores them.

As soon as your payment goes through. Your booking appears on your account page straight away — occasionally after a few seconds, if the confirmation is still coming back.

A place is never taken from someone else to give you one, and a session is never overbooked. Very occasionally the last place goes while you are part-way through paying — your payment will already have been taken, so Chocka Wellbeing is alerted immediately and refunds you. That refund is theirs to issue rather than automatic, so allow a little time for it to arrive, and chase them if it doesn't.

Refunds are arranged by Chocka Wellbeing — get in touch with them directly. They're issued back through the same payment provider to the payment method you used, so there's nothing you need to set up.

Check Chocka Wellbeing's cancellation policy for when a booking can be cancelled for a refund.